Frequently Asked Questions
How far in advance should I place my order?
Traditionally, Save the Dates are mailed 6 to 10 months prior to your wedding date and invitations are mailed 2 to 3 months prior to your wedding. Orders from Our Collection take between 4 to 8 weeks from order to completion depending on your selections. It is recommended that you begin the order process as early as possible to ensure the timely completion of your invitations.
How many invitations should I order?
When determining how many invitations you will need, be sure to account for addresses rather than individuals. Invitations are typically mailed to households, making your invitation quantity lower than your headcount. Additional reprints are costly after your design is approved and printed, so it is best to determine your needed quantity, then adding 20% extra for last-minute additions and keepsakes before placing your order.
Can my order be rushed?
Yes, you may request your order to be rushed. Please contact us with your requested due date, from there we will be able to let you know if your order can be expedited. If your desired date is possible, an additional 30% will be added to your total to accommodate the rush order.
Can I order samples?
Yes, you may order Collection Samples! Your sample package will include a selection of our paper goods to give you an understanding of paper weight, print quality and the color ranges available within our collection. Sample packs are available to order via email and ship via FedEx Ground within 5 business days. Please contact us to request your sample package.
Are quantities only available in increments of 25?
The minimum order for invitations is 25, with quantities increasing in increments of 25 ( ie. 25, 50, 75 etc ). The cost difference for quantities less than 25 is minimal, so it’s best to round up. It’s always best to have extra invitations rather than not enough!
I am realizing that I need more invitations than I initially ordered, what should I do?
Please contact us right away to order more invitations. Additional orders will incur additional setup fees and shipping if the original invitations ordered have already been printed and/or shipped.
I need to order fewer invitations than I initially ordered, can I change my quantity ordered?
We cannot reduce the quantity of the invitations once they have been ordered. It is important to ensure that you order the number of invitations you wish to send to your guests before submitting and purchasing your order.
How many extra envelopes will you need for calligraphy addressing?
We require ordering 20% extra envelopes for handwritten calligraphy.
How do I submit the wording for invitations?
Invitation wording is submitted during the order process by filling out a detailed form intended to gather your customizations. For envelope addressing we will follow up with you regarding the correct formats and forms for submitting your address list.
How do I follow the process of my order?
We will provide you with your estimated timeline once your order is submitted and all the content for the invitations are received.
How does pricing work?
Pricing on our website represents the full retail price in USD and does not include postage, shipping or applicable taxes. All prices listed on our website are subject to change without notice. In the event that items on the website are priced erroneously, Plume Calligraphy retains the right to cancel and refund any orders placed for the products listed at the incorrect price.
Do you ship Internationally?
Yes, we love working with clients all over the world! Please note that international orders may be charged a tax or tariff upon entry to your country. We have no control over these charges and legally we must disclose the value of your items when we ship in the customs documentation. Additionally, we have no control over international orders once shipped, we recommend ordering very early to allow for transport and customs in your country.
I received my envelopes with the addresses incorrectly handwritten. What should I do?
If the error is our mistake, we will rewrite the envelopes in need of correction and ship them at no cost. If we are unable to rewrite the envelopes, we will refund the charges for envelope addressing for the number that was incorrect. If the error is the client's mistake, the regular envelope calligraphy fees will be charged plus the cost of shipping.
What is your return or cancellation policy?
Due to the custom nature of our services, they are non-refundable and not eligible for exchange or return. If there is a printing error on our part, we will either choose to reprint or provide a credit for the misprint. If there is an error with the wording that was approved by the client, then the costs of reprinting must be covered by the client. Once the order is submitted and the content of the invitations is received, your order cannot be cancelled as we will have begun working on your invitations.