Terms & Conditions
Our designs are thoughtfully created and all design elements intentionally selected to best suite the overall look of the design. We do not offer font changes or any major changes to the designs featured in our Semi-Custom Collection. We cannot make additional changes once your item has been approved and is in production. We recommend that you carefully review your proofs for any typos or inaccuracies.
Any requests outside of the options available within our online ordering form will require a customization request. This allows you to to change ink colors, typography styles, paper colors, and print methods. Please email email@example.com with your custom request and we will be happy to help you navigate our custom design process.
Due to the one of a kind nature of our handmade papers, it is important to keep in mind that there will be size, shape and color variations from piece to piece. We consider these imperfections to be a positive aspect and part of the paper's unique character.
Although we strive to represent the colors shown on our website as accurate as possible, we cannot guarantee that the printed color will look exactly the same as the screen color. The actual color you see will depend on your computer system and/or monitor. We cannot guarantee that your computer will accurately display the colors and we recommend that you order a Collection Sample prior to placing your order.
Once your order is placed and your content has been collected, we will follow up within 10 business days with a digital proof with your specific customization. One round of revision is included after the delivery of the initial digital proof. This revision round includes minor text changes and one calligraphy rewrite. If any additional revision rounds are required they are charged at $350 per additional round. Digitally printed stationery takes approximately 4 to 5 weeks upon approval, plus shipping. Foil and Letterpress printed stationery takes approximately 6 to 8 weeks upon approval, plus shipping. Production times increase by 1 to 2 weeks if addressing, ribbon and other embellishments are included in your order.
Please contact us for our current turnaround time for rush orders. Depending upon your requested due date, we will let you know if rush processing is available to you. A rush fee will be applied to your request based on how close the requested due date is.
Your shipping options will be offered once production is completed and your items are ready to ship. A separate invoice will be sent to accommodate the shipping option of choice. International Express orders are shipped via FedEx, providing overnight service within North America and 1 to 3 day service to most parts of the globe. FedEx Ground shipment delivery time falls within a 3 to 7 business days, depending on your location.
We recommend ordering your paper goods as early as possible to allow for transport and customs in your country. Be sure to note that international orders may be charged a tax or tariff upon entry to your country. Any customs and import taxes that may apply will be the customer's responsibility. We are not responsible for any loss, delays and damages due to shipping.
Returns & Exchanges
Due to the custom nature of our semi-custom or custom products, Plume Calligraphy cannot offer any returns or exchanges. In the case that a printing error was made on our part, we will reprint the item(s) at no additional cost. The customer will be responsible for any reprinting costs due to incorrect information that has been approved by the customer.
The personal information that you provide on our website will only be used to communicate with you and to fulfill your order. We will never share or sell your information to any third party, and any information we collect is solely used to contact you about your order if necessary.
All designs, images, artworks and products presented in this website or in the products that you purchase are the sole property of Plume Calligraphy unless indicating otherwise. You may not reproduce the designs, images or artworks in any manner without the written permission of the owner. All artwork, images and designs used during the proofing process are the sole property and copyright of Plume Calligraphy. These designs, images and artwork may not be used for personal use, reproduction or any other purpose.