Frequently Asked Questions
How far in advance should I place my order?
Orders from our Collection take approximately 6 to 8 weeks depending on the production methods chosen and embellishments added. We recommend that you begin the order process as early as possible to ensure that your invitations are ready in plenty of time. Traditional invitation timelines are listed below to plan when you should place your order for your wedding date.
Use the timeline guide below to estimate when you should place your invitation order based on your wedding month.
Order in September / Mail in November
Order in October / Mail in December
Order in November / Mail in January
Order in December / Mail in February
Order in January / Mail in March
Order in February / Mail in April
Order in March / Mail in May
Order in April / Mail in June
Order in May / Mail in July
Order in June / Mail in August
Order in July / Mail in September
Order in August / Mail in October
Can my order be rushed?
Yes, you may request that your order be rushed. Please contact us as soon as possible with your requested completion date. If your desired date is possible, an additional fee will be added to your total to accommodate the rush order.
How do I follow the progress of my order?
We will provide you with your estimated timeline once your order is submitted and all the content for the invitations is received. It is important to keep in mind that design changes and/or delays in feedback may affect production time and possibly delay your order.
How many invitations should I order?
When determining how many invitations you will need to order, be sure to account for addresses rather than individuals. Additional reprints are costly after your design is approved and printed, it is best to determine your needed quantity and then add 20% extra for last minute additions and keepsakes before placing your order. Once your order is placed we cannot reduce the quantity.
Can I order samples?
Yes, you can order Collection Samples and we recommend that you do! Our Sample Packages will help to give you a better understanding of the paper weight, print quality and the color selections available within our Collection. You can choose to order a particular suite or an assorted package with a selection of our paper goods. Sample packages ship via FedEx Ground or Standard International Post within 5 business days.
How do I submit the addresses for my envelopes?
Once your order for handwritten calligraphy addressing is placed, we will follow up with you to provide the forms needed to assemble your addresses and format them correctly.
Do you ship internationally?
Yes, we love working with couples all around the world! Please inquire with us directly if you’d like to place an order from our Semi-Custom Collection or from our Shop.
Some of my handwritten envelopes are written incorrectly, what should I do?
If the error is our mistake, we will rewrite the envelopes in need of correction and ship them at no cost. If we are unable to rewrite the envelopes, we will refund the charges for envelope addressing for the number that was incorrect. If the error is the client's mistake, our regular envelope calligraphy price plus a $20 set up fee will be charged, plus the cost of shipping.