Terms & Conditions
Our designs are thoughtfully designed and all elements are intentionally selected to create the best overall design. We do not offer any major changes to the design layouts featured in our Semi-Custom Collection.
We recommend that you carefully review your proofs for any spelling errors or inaccuracies prior to giving your final approval. We cannot make additional changes once your item has been approved for printing and is in production.
Any requests outside of the options available within our online ordering forms will require a customization request. This allows you to choose custom ink colors, various typography styles, paper colors, and print methods. Please fill out our Custom Request Questionnaire for additional customization options.
Handmade Products & Services
Our handmade papers are made by hand which means there may be size, shape and color variations from piece to piece. We consider handmade paper imperfections to be a part of the paper's unique charm. Our letterpress printing process features matte inks that are mixed by hand, slight variations in ink color are a possibility and should be anticipated.
We strive to represent the colors shown on our website as accurately as possible, but we cannot guarantee that the printed color will look exactly like the screen color. Since we cannot guarantee that your computer will accurately display the colors, we recommend that you order a Collection Sample prior to placing your order.
Once your order is placed and your content has been collected, we will follow up within 5 to 10 business days with a digital proof of your selected invitation suite. One round of revision is included after the delivery of the initial digital proof. This revision round can include minor text changes and minor calligraphy adjustments. If additional revision rounds are required they are charged at $350 per additional round. It is important to consider that design revisions and/or delays in feedback may affect production time and possibly delay your order.
Digital Printing Timeline
Digitally printed stationery takes approximately 4 to 5 weeks upon approval, plus shipping.
Foil & Letterpress Timeline
Foil and Letterpress printed stationery takes approximately 6 to 8 weeks upon approval, plus shipping.
Timelines increase by 1 to 2 weeks if calligraphy addressing, ribbon or other embellishments are included in your order.
Pricing on our website represents the full retail price in USD and does not include postage, shipping or applicable taxes. All prices listed on our website are subject to change without notice. In the event that items on the website are priced incorrectly, we retain the right to cancel and refund any orders placed for the products listed at the incorrect price.
Your shipping options will be offered once production is completed and your items are ready to ship. A separate invoice will be sent with the shipping option of your choice, once payment is completed your order will be shipped. International Express orders are shipped via FedEx, providing overnight service within North America and 1 to 3 day service to most parts of the globe. FedEx Ground shipment delivery time falls within 3 to 7 business days, depending on your location. All FedEx packages include a shipment tracking number, but once your items are shipped we have no control over the progress of your shipment and only have access to the shared tracking details. We recommend ordering your paper goods as early as possible to allow for transport and customs in your country.
Standard international shipments are sent using Canada Post with standard delivery times within 3 to 10 business days depending on your location. International orders can take 2 to 4 weeks or longer for delivery depending on the receiving country. We recommend ordering very early to allow for transport and customs in your country. Be sure to note that international orders may be charged a tax or tariff upon entry to your country. Any customs and import taxes that may apply will be the customer's responsibility. We have no control over international orders once they leave Canada. It is the responsibility of the customer to follow up with their local postal office with issues in countries outside of Canada. 90 days must pass before we are able to take action regarding a replacement item. We are unable to offer any type of refund for international orders.
We are not responsible for any loss, delays and damages during shipping.
Returns, Exchanges & Cancellation
Due to the custom nature of our services, they are non-refundable and not eligible for exchange, return or cancellation. If there is a printing error made on our part, we will either reprint the paper goods or provide a credit for the misprint. If there is an error with the wording that was approved by the client, the costs of reprinting must be covered by the client.
The personal information that you provide on our website will only be used to communicate with you and to fulfill your order. We will never share or sell your information to any third party.
All designs, images, artworks and products presented in this website or in the products that you purchase are the sole property of Plume Calligraphy unless indicating otherwise. All artwork, images and designs used during the proofing process are the sole property and copyright of Plume Calligraphy. These designs, images and artworks may not be used for personal use, reproduction, the creation of derivative works, or any other purpose.